Dr. Soutrik Kundu ("Dr. Soutrik Kundu", "I", "me", or "my") respects your privacy and is committed to protecting personal information that you may provide while using this website.

This Privacy Policy explains how information may be collected, used, stored and protected when you visit www.drsoutrikkundu.com or contact me through the website.

This policy is intended to comply with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules and regulations.

1. Information I May Collect

Depending on how you interact with this website, I may receive information such as:

• Your name

• Mobile or telephone number

• Email address

• Information that you voluntarily provide when making an appointment or enquiry

• Information contained in a message or communication that you send to me

• Technical information associated with your visit to the website, such as browser type, device information, approximate location, pages visited and usage information, where such information is collected through website services or analytics tools

Medical information

Please do not submit detailed medical records, investigation reports, photographs, medical history or other sensitive health information through this website unless specifically requested through an appropriate and secure communication channel.

If you voluntarily provide health-related information while requesting medical assistance or an appointment, such information may be used for the purpose of responding to your enquiry and providing or arranging healthcare services.

2. How Your Information Is Used

Information provided by you may be used for purposes including:

• Responding to enquiries

• Scheduling or managing appointments

• Communicating with you regarding your enquiry or appointment

• Providing information about medical consultations or services

• Providing healthcare-related assistance where appropriate

• Improving the website and its content

• Understanding website usage and performance

• Maintaining website security

• Complying with applicable legal and regulatory requirements

Your personal information will not be used for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing Personal Data

Where applicable, personal data will be processed for a lawful purpose and in accordance with applicable Indian data-protection law.

Where consent is required, consent will be obtained in an appropriate manner and may be withdrawn subject to applicable legal requirements and limitations.

The DPDP Act establishes a framework under which digital personal data may be processed for lawful purposes, including on the basis of consent or specified legitimate uses. 

4. Appointment and Contact Information

If you contact me through telephone, email, WhatsApp, an appointment service, or another communication channel linked from this website, the information you provide may be processed for the purpose of responding to your request.

Please be aware that third-party communication platforms may have their own privacy policies and terms of service.

5. Website Analytics and Cookies

This website may use cookies, analytics tools or similar technologies provided by website or technology providers to understand how visitors use the website and to improve its performance.

Such technologies may collect information such as:

• Pages visited

• Approximate geographic location

• Device and browser information

• Referring website

• General website usage information

Where third-party services are used, their own terms and privacy policies may also apply.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Important: This section should be adjusted if you are not actually using Google Analytics, Google Ads, embedded YouTube content, Google Maps or other third-party tracking/embedding services.

6. Third-Party Services

This website may contain links to or integrations with third-party services, including appointment platforms, maps, social-media platforms, communication services or other external websites.

I do not control the privacy practices of third-party websites or services.

When you follow a link to an external website or use a third-party service, that service's own privacy policy and terms will apply.

7. Sharing of Personal Information

I do not sell or rent your personal information.

Personal information may be shared where reasonably necessary for:

• Providing or arranging healthcare services

• Responding to your request

• Appointment management

• Website hosting or technical services

• Analytics or website functionality

• Legal, regulatory or governmental requirements

• Protection of the rights, safety and security of individuals or the website

Where third-party service providers process information on my behalf, reasonable measures will be taken to ensure that information is handled appropriately.

8. Protection of Personal Information

Reasonable technical and organisational measures are taken to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, you should avoid sending highly sensitive medical or personal information through ordinary website forms, email or other unsecured communication channels unless specifically requested.

9. Retention of Personal Information

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, including providing healthcare services, maintaining appropriate records, resolving disputes, complying with legal obligations and protecting legitimate interests.

Where information is no longer required and there is no legal or other legitimate reason to retain it, reasonable steps may be taken to delete or anonymise it.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including rights concerning:

• Access to information about your personal data

• Correction or updating of inaccurate personal data

• Erasure of personal data where applicable

• Withdrawal of consent where processing is based on consent

• Grievance redressal

• Other rights provided under applicable Indian data-protection law

The DPDP framework provides rights including access to information, correction and updating, erasure, grievance redressal and nomination, subject to the applicable legal framework and its commencement. 

To exercise a privacy-related request, you may contact me using the details provided below.

11. Children's Privacy

This website is intended primarily for patients and their parents or guardians seeking information about orthopaedic healthcare.

If personal information relating to a child is provided, it should preferably be provided by a parent or lawful guardian.

Where applicable, processing of children's personal data will be carried out in accordance with the requirements of Indian data-protection law.

12. Medical Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

Information on this website does not constitute a diagnosis, personalised medical advice or a substitute for consultation with a qualified healthcare professional.

You should not delay seeking medical attention or treatment because of information obtained from this website.

In an emergency, seek appropriate emergency medical care.

13. External Links

This website may contain links to external websites.

I am not responsible for the content, security or privacy practices of websites that are not operated by me.

You should review the privacy policy of any external website before providing personal information.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in:

• Applicable laws and regulations

• Website functionality

• Third-party services

• Data-processing practices

The updated version will be published on this page with a revised "Last updated" date.

15. Contact and Privacy Enquiries

If you have questions about this Privacy Policy or wish to make a privacy-related request, you may contact:

Dr. Soutrik Kundu
Orthopaedic Surgeon
Kolkata, West Bengal, India

Email: dr.soutrik.ortho@gmail.com

Phone: +91 8910435993

For privacy-related requests, please mention "Privacy Request" in the subject line of your email.